Insurance Companies Maintain Financial Resilience and Digital Innovation

BRI Life’s strong performance, sound governance, sustainable business growth, and trusted life and health insurance services for the public and customers have been recognised. The company has also successfully developed digital services to enhance product and health service accessibility for customers.

As a result, BRI Life received three awards at the Infobank-Isentia Digital Brand Awards 2026 in Jakarta recently. Chief Financial Officer Lim Chet Ming stated the awards demonstrate the company’s consistency in maintaining healthy business growth, strong capitalisation, and successful digital transformation focused on customer needs and trust.

“These awards acknowledge BRI Life’s strategic initiatives in delivering innovations tailored to customer needs and preferences, while reinforcing our commitment to strong financial resilience to ensure long-term protection for policyholders,” he said in a statement on Wednesday (27 May).

“Through robust capital strengthening and expanding our digital protection ecosystem integrated with parent company Bank BRI, we are confident BRI Life will continue to advance. We are committed to continuously improving service quality and delivering relevant, transparent, and trusted life and health insurance products for all Indonesians,” Chet Ming concluded.

The three awards received are Second Best Life Insurance 2026 - Own Capital Above IDR 5 Trillion, Third Best Health Insurance 2026 - Own Capital Above IDR 5 Trillion, and Third Highest Digital Index Health Insurance 2026.

Data from the Indonesian Life Insurance Association (AAJI) shows industry health claims reached Rp26.74 trillion in 2025, a 9.1% year-on-year increase.

BRI Life recorded Rp1.17 trillion in claims payments in Q1 2026. A claims ratio of 48.9%, below the industry average, indicates robust portfolio health.