Inspecting BPJS Ketenagakerjaan Services, CEO Says It Demonstrates the State’s Presence
Chief Executive Saiful Hidayat of BPJS Ketenagakerjaan, together with Services Director Trisna Sonjaya, paid a direct visit to two participants, Reki Muhamad Saprial (62) and Danisha Talitha Zahwa (12), who are currently undergoing intensive care at RS EMC Pekayon in Bekasi City today.
Reki, who works as an online motorcycle taxi rider, had an accident just over a month ago (4 February) while on duty. He fell from his motorbike and became crushed beneath a lorry, injuring his left leg.
To date, Reki has undergone 28 days of treatment with total medical costs amounting to Rp 442 million and the treatment continues as indicated by medical staff. He has undergone two operations, including an amputation and management of further complications.
Reki has been recorded as an active BPJS Ketenagakerjaan participant since November 2025 under the Worker Protection programme, an initiative of the West Java Provincial Government under Governor Dedi Mulyadi. The programme provides social security protection for vulnerable workers in West Java.
‘We want to ensure that Mr Reki and his family do not face this situation alone. This is evidence of the state’s presence. BPJS Ketenagakerjaan does not only process claims, but actively reaches out to ensure participants receive the best services quickly and without obstacles,’ Saiful said in a written statement on Wednesday (4 March 2026).
He added that this rapid response is aided by the active role of the BPJS Ketenagakerjaan branch offices, which, from the outset, have received direct reports and provided intensive assistance to participants and their families so that medical actions could be undertaken promptly without financial barriers.
Saiful also urged EMC Pekayon management to ensure that all participants undergoing treatment receive the best, swift, and professional medical care.
Note that under the Work Accident Security (JKK) programme, all treatment costs for Reki are borne without an upper cap in accordance with medical indications until the participant recovers or enters the Return to Work (RTW) stage.
In addition, Reki will also receive the Temporary Inability to Work (STMB) allowance as an income replacement of Rp 1 million per month, along with a disability allowance of Rp 28 million and aids such as a wheelchair, crutches, and an orthosis.
Saiful emphasised that the social security benefits are not merely numbers but real protection for the family’s livelihoods. ‘With very affordable contributions, the benefits can reach hundreds of millions of rupiah. Without this protection, the burden would be very heavy for the family. Our appreciation and thanks to Governor Dedi for his attention to providing protection for vulnerable workers in West Java,’ he said.
He also invited all workers, especially informal and vulnerable workers, to ensure they are registered as BPJS Ketenagakerjaan participants. The invitation aligns with government policy granting a 50% reduction in the JKK and JKM contributions that should be paid by BPU participants in Government Regulation No. 50 of 2025.
‘The government has provided ease and relief on contributions so that more workers are protected. This moment must be seized. Do not wait for a risk to occur. Make sure you and your family have social security protection,’ he said.
Separately, EMC Pekayon Director Dedy Nugroho expressed high appreciation for the good cooperation with BPJS Ketenagakerjaan, enabling treatment and medical care for the patient to proceed smoothly.
‘Our collaboration is very good with BPJS Ketenagakerjaan, because everything is fully covered, from treatment to recovery; this is the best thing about BPJS Ketenagakerjaan — coverage up to recovery and rehabilitation, and we will handle it comprehensively,’ concluded Dedy Nugroho.