Infrastructure, services support Enseval's success
Infrastructure, services support Enseval's success
PT ENSEVAL PUTERA MEGATRADING
Quick distribution of medicine to the public is no easy task. Apart from Indonesia's great geographic expanse, there is also the difficulty of sending goods on time.
No such problem exists for PT Enseval Putera Megatrading. Because of its excellent capabilities and services, the largest of pharmaceutical distribution companies is also the best. Fine infrastructure, in addition to service and relationships, support this success.
PT Enseval Putera Megatrading's Managing Director Teddy Iman Soewahyo said: "Enseval is a pharmaceutical distributor which is independent and professional."
The company can be categorized as one of the elite firms in its handling of various business lines, such as pharmaceutical, consumer, medical instrument and diagnostic and raw material trading. Publicly traded since 1994, the company has a network across Indonesia, including two regional distribution centers (Jakarta and Surabaya), 26 branches and 12 sales offices. Enseval, which previously only distributed pharmaceuticals under in-house principles such as Kalbe Farme, Dankos and Bintang Toedjoeh, is now trusted by such major foreign firms as Squibb, Up-John and Eisai.
The scope of its distribution network is also related to its commitment to develop and expand a sophisticated Management Information System (MIS) as an important infrastructure component.
"We have invested hundreds of millions of rupiah in computers. The result is that our 26 branches are now on-line," Teddy said.
Apart from its regular coverage with salespeople, Enseval also relies on its Active Telephone Ordering Program. In January 1999, Enseval will supplement this with a Tele-Ordering System, which is currently in final preparations.
Enseval has good reason for taking these steps. Not least is the cultivation of relationships and provision of the best service to customers, both principal and consumer. "Because of this, our motto is one-day service," Teddy said. Enseval is ready to send products quickly upon order. For principals, Enseval always pays on time for each pharmaceutical product.
Teddy added that the computerized system was also Enseval's proof of its ability to face the coming globalization era. It fits into Enseval's vision to be both a national and international leader. It also helps in the advancement of the national pharmaceutical industry.
Teddy stressed the need for the facilitation of licensing for pharmaceutical products coming into Indonesia, and to also enhance the public's awareness on health issues.