Indosat on Standby Ahead of Lebaran 'Surge'

Jakarta, VIVA — Indosat Ooredoo Hutchison (IOH) has confirmed the readiness of its telecommunications network across 77 Lebaran homecoming routes expected to experience traffic surges.

Senior Vice President and Head of Network Operations at Indosat, Raden Tofan, predicted that telecommunications traffic would spike by approximately 18 per cent. He said peak traffic was expected on the first or second day after Lebaran.

“Usually the peak falls on day one or day two after Eid. It’s not on the day itself because people are focused on worship and visiting family,” he said in Jakarta on Friday evening, 20 February 2026. He also predicted that around 14 million of the company’s subscribers would undertake Lebaran homecoming journeys this year.

Accordingly, he confirmed the reliability of the network across 77 homecoming routes comprising 36 toll road routes, 31 non-toll road routes, and 10 railway routes. “The routes we have prepared span 8,100 kilometres across 77 routes, spread over 13 cities,” Tofan said.

Indosat’s network coverage along the Lebaran homecoming routes encompasses a number of major Indonesian cities including Jakarta, Surabaya, Denpasar, Mataram, Aceh, Medan, Palembang, Pontianak, Samarinda, Banjarmasin, Makassar, and Manado.

Beyond the homecoming routes, Indosat has also ensured network readiness at 797 strategic points or points of interest (POI) such as bus terminals, railway stations, airports, tourist attractions, and homecoming destinations.

To ensure network reliability during the Lebaran homecoming period, Indosat has deployed 2,500 technicians on standby around the clock. “We also have standby command posts. We are collaborating with the government, so we have established around 16 joint posts with the Ministry of Communications and Digital (Kemkomdigi),” Tofan explained.

Indosat is also leveraging artificial intelligence (AI) technology to improve the accuracy of network monitoring and field response. The company’s network monitoring system is now supported by five years of historical data analysed with precision using AI.

Artificial intelligence is also being utilised to support the performance of field technicians. Indosat has introduced an AI-based digital assistant system that enables technicians to find solutions related to network conditions in the field and determine the appropriate course of action in the event of disruptions.

Furthermore, Indosat reported that telecommunications networks in disaster-affected areas in Aceh Province, West Sumatra, and North Sumatra have been fully restored.