Indosaku Responds to Fallout from Debt Collection Case
Jakarta, CNBC Indonesia - PT Indosaku Digital Teknologi (Indosaku) has spoken out following the imposition of a fine by the OJK on the online lending company for violations of debt collection regulations by its debt collectors.
This peer-to-peer (P2P) lending fintech views the regulator’s evaluation as an opportunity for the company to strengthen internal oversight, refine operational processes, and elevate compliance standards across all company activities.
Indosaku’s Chief Executive Officer, Yulvina Napitupulu, stated that the company has taken concrete steps as part of efforts to improve and strengthen governance, including terminating cooperation with the third-party collection vendor, PT Teknologi Internasional Nusantara (PT TIN), after discovering practices that did not align with the company’s ethical standards and procedures.
“This action is part of our commitment to ensure that all collection processes are conducted in accordance with regulations, uphold ethics, and prioritise consumer protection principles. We continue to evaluate and strengthen oversight of all business partners to maintain the company’s service standards,” Yulvina said in a written statement, quoted on Monday (11/5/2026).
Regarding the debt collection issues in the Semarang area that have drawn public attention, Indosaku has also responded swiftly by reaching out to affected parties, including the Semarang area’s public fire service (Damkar). Indosaku has visited them to build relations and apologise for the incident.
Furthermore, Indosaku emphasises that the company is undertaking comprehensive improvement measures to maintain public trust in Indosaku, which has provided services for more than six years.
“The trust that the public has placed in Indosaku over this time is something we value greatly. Therefore, we are committed to continuous improvements across all operational lines, strengthening consumer protection, and ensuring that Indosaku’s services remain reliable for the public,” she asserted.
Currently, Indosaku is accelerating several internal system improvement steps, including refining collection procedures, strengthening oversight mechanisms for business partners, and enhancing regular training and evaluations for third-party collection personnel.
The company will also bolster monitoring mechanisms for collection partners by placing an internal quality control (QC) function within the vendor’s operational processes as part of strengthening oversight and implementing company compliance standards. Indosaku also assures that all customer interactions are conducted professionally, humanely, and in accordance with applicable laws and regulations.
Indosaku assures all stakeholders that the company’s operations remain normal and stable.
Previously, the Financial Services Authority (OJK) imposed administrative sanctions on the online lending company PT Indosaku Digital Teknologi (Indosaku) for non-compliance in managing and overseeing collection activities, particularly those conducted through third parties.
The sanctions follow a special examination conducted by the OJK on Indosaku to ensure compliance with collection conduct regulations, governance of third-party usage, and consumer protection principles.
Based on the examination results, the OJK found non-compliance in managing and overseeing collection activities, particularly in ensuring that third-party collection activities are carried out in a compliant, professional, ethical manner and in accordance with applicable provisions.
In connection with this, the OJK imposed administrative sanctions on Indosaku in the form of:
an administrative fine of Rp875,000,000 (eight hundred seventy-five million rupiah);
a written warning to Indosaku’s Chief Executive Officer; and
an order to prepare and implement an improvement plan for collection activities, particularly those conducted through third parties.
The improvement plan ordered by the OJK must at least cover:
improvements and refinements to collection policies and procedures to comply with applicable regulations;
comprehensive evaluation and strengthening of the Cooperation Agreement (PKS) with third parties, including provisions on behavioural standards, compliance obligations, oversight mechanisms, reporting, and sanctions;
refinement of quality control mechanisms covering operational performance, compliance, ethics, and collection behaviour quality; and
strengthening of training, monitoring, and periodic evaluations for collection personnel, including consumer complaint handling mechanisms.