Indonesia Launches Investor Complaint Channel to Boost Investment
Indonesia Launches Investor Complaint Channel to Boost Investment
Reporter
May 13, 2026 | 08:56 am
TEMPO.CO, Jakarta - Indonesian Finance Minister Purbaya Yudhi Sadewa ensures that the government prepares a mechanism considered effective and efficient to address investor complaints, especially regarding permits and the smoothness of the investment process in Indonesia.
“I listen to the private sector about their problems and we solve those problems. In the end, we will also improve regulations,” said Purbaya in the International Seminar on Debottlenecking Channel at the Ministry of Finance office, Central Jakarta on Tuesday, May 12, 2026.
In the forum, Purbaya gathered ambassadors of friendly countries and representatives of international business associations to convey the government’s commitment to improve the investment climate through the Debottlenecking channel managed by the Government’s Strategic Program Acceleration Task Force (Satgas P2SP).
He explained that the Debottlenecking complaint channel is the government’s approach to maintain investor trust. By directly hearing the problems faced by business actors, the government can adjust and improve regulations more precisely.
Every week, Purbaya said, the government holds hearings to discuss one or two cases faced by entrepreneurs. If this mechanism runs consistently, he is optimistic that the investment climate in Indonesia will improve within a year.
Since its launch on December 16, 2025, the Debottlenecking service has received 142 complaints. 83 of them have been openly discussed and 45 complaints have been claimed to be resolved. Purbaya also invited global investors to invest in Indonesia. According to him, the role of the private sector is crucial to drive economic growth, considering that government spending only contributes about 10 percent to the economy, while the remaining 90 percent comes from the private sector.
Purbaya emphasized that without significant private sector participation, it is difficult to achieve economic growth above 6 percent, while the government’s target is 8 percent in 2029. Therefore, improving the business climate, credible investment policies, a strong legal framework, and consistent law enforcement are the keys to increasing private sector involvement in the economy.
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