Indicator: Satisfaction with Lebaran 2026 Homecoming Roads at 74.4 Percent

Jakarta (ANTARA) - Lead Researcher of Indikator Politik Indonesia, Dr Rizka Halida, stated that satisfaction with road conditions in the organisation of the 2026 Lebaran homecoming is at 74.4 percent. This aspect has the lowest satisfaction level, although public services are generally rated positively by the public. “Overall, homecomers tend to be satisfied with mudik services, although road conditions still need improvement,” she said in the release of the public evaluation survey on the 2026 Lebaran mudik organisation, attended online in Jakarta on Tuesday. In the survey conducted from 29 March to 4 April 2026 with 1,200 respondents, the service with the highest satisfaction rate was Polri posts at 84 percent (14 percent very satisfied, 70 percent quite satisfied), followed by fuel availability at 81.7 percent and public transportation at 79.7 percent. Meanwhile, traffic engineering on toll roads such as one-way and contraflow received a satisfaction rate of 77.6 percent, while non-toll traffic management was 76.1 percent. Meanwhile, Founder and Lead Researcher of Indikator Politik Indonesia, Prof Burhanuddin Muhtadi, assessed that the low satisfaction with road conditions is inseparable from the public’s increasingly high expectations, especially in urban areas. “DKI residents tend to be the most critical, as they are accustomed to better road conditions,” he said. He explained that when people from big cities travel to rural areas, the standard for assessing infrastructure quality becomes higher, thus affecting satisfaction perceptions. “When returning home to rural areas, their expectation standards are higher, so satisfaction levels are lower,” he said. Although it is the lowest aspect, the assessment of road conditions remains in the positive category, in line with the overall mudik organisation satisfaction rate of 80.8 percent. Burhanuddin emphasised that these findings should serve as an important note for the government in improving service quality evenly across various mudik destinations. “This also serves as a critique that improving road conditions remains the main homework,” he said. The survey also shows a generally positive public evaluation across almost all demographic groups, but the quality of basic infrastructure such as roads remains a key factor in increasing public satisfaction in the future.