Indicator: Public Satisfaction with 2026 Eid Exodus Reaches 80.8 Percent

Public satisfaction with the organisation of the 2026 Eid exodus reached 80.8 percent, according to a survey by Indikator Politik Indonesia, which reflects a positive evaluation of government services amid the mobility of around 47 million citizens. Founder and Lead Researcher of Indikator Politik Indonesia, Burhanuddin Muhtadi, stated that this assessment comes from all respondents, whether they undertook the exodus or not. “Overall public satisfaction with the organisation of the 2026 Eid exodus reached 80.8 percent,” he said in the release of survey findings titled Public Evaluation of the 2026 Eid Exodus Organisation, which was attended online in Jakarta on Tuesday. Among exodus participants, the satisfaction rate was recorded higher at 85.3 percent, combining responses of very satisfied and somewhat satisfied. “This difference is likely because those who did not travel assessed it from the media, which tends to highlight negative events such as congestion,” he said. He added that this achievement is relatively stable compared to the previous year, which was in the range of 80 to 81 percent. In fact, around 81 percent of respondents rated this year’s traffic flow management as better than last year. The assessment from exodus participants was slightly higher, reaching 82.7 percent. Additionally, perceptions of safety also showed a positive trend. As many as 79.8 percent of respondents agreed or strongly agreed that the number of traffic accidents during the exodus period had decreased, both for minor, moderate, and fatal categories. “All demographic groups, based on age, gender, education, income, and region, tend to give positive evaluations,” said Burhanuddin. Interestingly, respondents who actively access social media showed even higher satisfaction levels, such as Instagram users reaching 88 percent and WhatsApp around 83 percent. Nevertheless, Burhanuddin emphasised that public evaluation remains an important instrument for measuring the quality of cross-sectoral services, including transportation and safety. “For that reason, we need systematic methods to measure how positively or negatively the public evaluates those public services,” he said.