Improve service at haj dormitory!

Improve service at haj dormitory!

From Neraca

We have an impression of disorderly service at the Pondok Gede haj boarding dormitory in East Jakarta. This calls for prompt improvement and upgrading. With every haj season, boarding houses are the focus of candidates and their families who arrive from many regions.

No haj candidates, or their families, should any longer be inconvenienced by the existing rules in the boarding house. There have been widespread public complaints.

I too, would like to complain. As a result of un-professional service, we could not greet our uncle and his wife from Jambi who embarked on the Haj pilgrimage.

No haj candidates are permitted to receive visitors in the quarters. Visitors are only allowed to go as far as the fence. Visiting family members have to make a special requests to call the pilgrim. This is done by means of a loudspeaker through which the would-be haj is paged.

I requested this service five times between 6:15 to 9:30 p.m. but to no avail. It turned out that every visitor who wanted to meet the departing family member, would have to do so via of the gate guard, but at a price. This appeared the most effective way to meet a relative.

I employed the services of a guard, but did not tip him for it. The man disappeared forever.

We had wanted to see our uncle so much; we last saw him 15 years ago.

Under the impression that nobody came to see him, my uncle called us at home. My uncle said that during his stay at the haj quarters, he and his wife were never called or contacted by anyone.

Should "tips" of these kind be maintained? Is not this a form of corruption that should be eradicated?

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