Improve service at haj dormitory!

Improve service at haj dormitory!

From Neraca

We have an impression of disorderly service at the Pondok Gede
haj boarding dormitory in East Jakarta. This calls for prompt
improvement and upgrading. With every haj season, boarding houses
are the focus of candidates and their families who arrive from
many regions.

No haj candidates, or their families, should any longer be
inconvenienced by the existing rules in the boarding house. There
have been widespread public complaints.

I too, would like to complain. As a result of un-professional
service, we could not greet our uncle and his wife from Jambi who
embarked on the Haj pilgrimage.

No haj candidates are permitted to receive visitors in the
quarters. Visitors are only allowed to go as far as the fence.
Visiting family members have to make a special requests to call
the pilgrim. This is done by means of a loudspeaker through which
the would-be haj is paged.

I requested this service five times between 6:15 to 9:30 p.m.
but to no avail. It turned out that every visitor who wanted to
meet the departing family member, would have to do so via of the
gate guard, but at a price. This appeared the most effective way
to meet a relative.

I employed the services of a guard, but did not tip him for
it. The man disappeared forever.

We had wanted to see our uncle so much; we last saw him 15
years ago.

Under the impression that nobody came to see him, my uncle
called us at home. My uncle said that during his stay at the haj
quarters, he and his wife were never called or contacted by
anyone.

Should "tips" of these kind be maintained? Is not this a form
of corruption that should be eradicated?

Name and address

known to the editor