Impact of the Aek Nabara Branch Case on BNI Customer Funds
PT Bank Negara Indonesia (Persero) Tbk, or BNI, has spoken out regarding the case that occurred at the Aek Nabara Auxiliary Branch Office (CP) in North Sumatra. The management of this state-owned bank has assured the safety of all customer funds related to official BNI products, meaning those conducted through documented and monitored systems in accordance with banking regulations.
“We want to reaffirm that all customer funds in official products remain safe and are not impacted at all by this incident,” said BNI Director of Network and Retail Funding, Rian Eriana Kaslan Rian, during a virtual press conference in Jakarta on Sunday, 19 April 2026, quoted from Antara.
He stated that the incident involved actions by rogue individuals conducting transactions outside the system, beyond their authority, and outside official banking procedures. This is because the product used in the case was not an official BNI product and was not recorded in the bank’s operational system.
Meanwhile, BNI Director of Human Capital and Compliance, Munadi Herlambang, added that the transaction was not detected from the outset because it did not enter the BNI system. “This transaction did not enter the system, so BNI as a corporation was unaware of this transaction from the customer,” he said.
Munadi explained that the case was only uncovered in February 2026 through BNI’s internal supervision results. To date, no other parties have been examined besides one suspect in the alleged misappropriation of funds from the Aek Nabara Parish Credit Union (CU).
“So far, no one has been examined except Andi Hakim because this was indeed a personal action by Andi Hakim,” Munadi stated.
He said BNI continues to coordinate with law enforcement authorities in resolving the case. In addition, the company is strengthening its internal supervision system to prevent similar incidents in the future.
BNI will also enhance education and financial literacy for the public to make them more vigilant against investment offers not made through official channels. The public is urged to ensure all transactions are conducted through verifiable official channels, such as banking applications or branch offices.
The Financial Services Authority (OJK) previously stated that the value of losses in the case, based on law enforcement investigation results, amounted to around Rp 28 billion. To date, BNI has realised the return of funds to customers amounting to Rp 7 billion and has requested that resolution be carried out quickly, transparently, and responsibly.