House Commission Demands Safety and Service Standards Amid Flight Disruptions
Jakarta — A deputy chair of the House of Representatives Commission VII has demanded that the government maintain safety standards, service certainty, and passenger protection amidst flight disruptions caused by US-Israel military action against Iran.
Evita Nursanty, deputy chair of Commission VII, noted that the closure of several international airspaces has resulted in flight cancellations and route diversions across various regions. This situation has led to passenger congestion at numerous airports and uncertainty in global travel, including potential impacts on Indonesia’s air connectivity.
“In such circumstances, the approach we must prioritise is safety, solid coordination, passenger protection, and transparent public communication that reassures the public,” Nursanty said in Jakarta on Tuesday.
She stated that aviation safety is the paramount priority. All decisions regarding route diversions, delays, and flight cancellations must be entirely based on risk assessments and international safety standards.
“There can be no compromise on safety aspects. Conversely, passenger protection must be implemented to the fullest extent,” she said.
Nursanty added that airlines and airport operators must ensure humane services, including simplified rebooking without additional charges during emergencies, clear refund mechanisms, and provision of refreshments and accommodation in cases of prolonged delays.
“Passengers are entitled to certainty, not confusion,” she stated.
She also urged the government to activate integrated cross-ministerial and inter-agency coordination mechanisms involving aviation regulators, airport operators, airlines, and relevant authorities to ensure swift and integrated responses. A unified information centre with regular updates is essential to prevent panic from conflicting information.
According to her, passenger management schemes at airports need to be prepared, including queue arrangements, additional waiting facilities, basic medical support, and priority services for the elderly, children, and persons with disabilities.
“We understand that this situation is a consequence of global dynamics beyond the control of airlines or airport operators. However, it is precisely in such circumstances that quality governance and crisis leadership are tested,” she said.
Nursanty assured that Commission VII will conduct supervisory functions constructively and support government measures to maintain stability in the aviation industry, tourism sector, and micro, small, and medium enterprises (MSMEs) dependent on air mobility.
“Let us face this situation with a clear head, strong coordination, and a joint commitment to prioritise safety and public interests,” she concluded.