Heartwarming Story Behind the Swift Response of South Sumatra Police's 110 Service at Ampera Bridge

Palembang, VIVA – On Wednesday afternoon, 18 March 2026, the South Sumatra Regional Police’s 110 emergency service once again proved its function extends far beyond a mere centre for criminal reports. This time, the service became a lifeline for a woman with the initials YS (33), who was overwhelmed by severe emotional distress.

The initial call to the Command Centre did not involve a crime report. Instead, YS poured out her heart about past traumas, life’s pressures, and personal issues that had left her directionless. Rather than dismissing it as non-conventional emergency, the officers chose to listen attentively.

The situation turned critical when it was discovered that YS was on the edge of a bridge with the intention of ending her life. In such circumstances, the officers’ calmness and empathy were key. While continuing to engage YS in conversation to keep her calm, another team quickly tracked her location using CCTV.

It did not take long to pinpoint YS’s position. This information was immediately relayed swiftly and coordinately to field officers. A police team nearby moved promptly to the location.

The approach was not hasty. The officers opted for a persuasive and humane method, speaking gently and attempting to reassure YS. These efforts ultimately bore fruit. YS was persuaded to move away from the bridge’s edge and abandon her intentions.

After being secured, YS was taken to the nearest service post for further assistance. There, she received emotional support until her condition stabilised, before being reunited with her family.

The Head of Public Relations for the South Sumatra Regional Police, Senior Commissioner Nandang Mu’min Wijaya, emphasised the importance of swift responses and empathy in every service to the public.

“The 110 service is not only for criminal reports but also serves as a safe space for the public needing help in emergencies, including psychological situations,” he said.

This event reaffirms the Indonesian National Police’s commitment not only to enforcing the law but also to serving, protecting, and embracing the community at their lowest points.

“We are committed to always being present, serving, and protecting the public, even in the most difficult situations,” he added.