Government Pushes Cross-Sector Synergy to Accelerate Digital Transformation
The government’s digital transformation must be driven in a structured and sustainable manner. The approach involves ensuring that every initiative is interconnected and not operating in isolation.
In directives from Indonesian President Prabowo Subianto on various occasions, digitalisation is not merely about modernising systems but serves as an instrument to improve efficiency, curb budget leakages, and ensure that aid and subsidies reach their intended targets.
In response, Minister for State Apparatus Empowerment and Bureaucratic Reform (MenPAN-RB) Rini Widyantini stated that the collaborative efforts represent a success in implementing DPI in priority use cases, namely social welfare services. This has completed components of digital identity and data exchange, which will be followed by digital payments for more optimal distribution.
“Next, all digital services, including social welfare services going forward, can be integrated into the unified Public Service Portal, embodying the government’s ease of service for the public,” she said in a written statement on Thursday (23/4/2026).
She made these remarks during the Government Digital Transformation Acceleration Committee (KPTDP) meeting in Jakarta on Wednesday (22/4).
Rini stated that cross-sector orchestration must continue through the roles of KPTDP and Coordinating Ministries to drive the digital transformation of various strategic government programmes.
Through this orchestration, government digital services are directed to become integrated within the lifecycle of citizens, so they no longer operate separately but are interconnected across life phases.
These services can then be integrated into the National Public Service Portal, INAku. According to Rini, adjustments to several regulations are needed to ensure the government’s digital transformation runs optimally.
Through this transformation, it is hoped there will be significant streamlining of business processes, more accountable and transparent selection of social aid recipients, and the ability for the public to apply independently.
Additionally, regulations for piloting as a controlled innovation space need to be strengthened so that piloting can be expanded to other use cases, with the Draft Presidential Regulation on Digital Government as a game changer.
On that occasion, KPTDP Chairman and Presidential Special Advisor for Digitalisation and Government Technology Luhut Binsar Pandjaitan said that the cross-agency collaboration conducted so far has been quite good, evidenced by the ongoing progress in government digital transformation.
According to Luhut, the digitalisation of social welfare services needs to be continuously developed, as it serves as an example of how technology can address various existing problems, including social welfare services which are currently the first use case.
KPTDP has conducted piloting of social aid digitalisation in Banyuwangi Regency, East Java, and is preparing to expand implementation to 42 regencies/cities. The implementation of social aid digitalisation piloting in Banyuwangi Regency has generally gone well.
Currently, the social aid piloting in Banyuwangi has carried out the objection stage, with 9,639 Family Cards submitting objections and a total of 7,166 Family Cards successfully submitted.
Luhut further stated that government digital transformation must be accompanied by security measures by the National Cyber and Crypto Agency (BSSN) to ensure the security of public data.
On the other hand, the development of digital identity, data exchange, and digital payments also needs to be continuously carried out and strengthened as Digital Public Infrastructure (DPI). Therefore, Luhut requested that cross-agency coordination continue to accelerate the transformation.
Meanwhile, Social Affairs Minister Saifullah Yusuf (Gus Ipul) reported that the implementation of social aid digitalisation piloting held in Banyuwangi Regency, East Java, has successfully increased data accuracy significantly.
This is marked by a drastic reduction in the targeting error rate or exclusion error for recipients of the Family Hope Programme (PKH).
Based on measurements, the exclusion error in Banyuwangi has been reduced from the previous 77.7% to 28.2%. Several independent institutions have also measured other impacts of this social aid digitalisation.
“The social aid digitalisation piloting is meaningful if the targeting and distribution stages of social aid are successfully implemented. Then, the expansion of piloting to 42 other regencies/cities must consider technical readiness and regulations that cover the entire process stages, namely targeting and distribution,” he concluded.