Government Accelerates Digital Transformation for Easier Public Services

The government is continuously striving to improve the quality of services to the public, one of which is through accelerating the digital transformation of government. This transformation is not merely about introducing technology into bureaucracy, but represents a fundamental change in governance, from policy formulation, service provision, to state-society interactions. The ultimate goal is to enhance public welfare through a human-centered design approach. “Through digital government, the state is present in a simpler, faster, and more reliable manner. This is not just system modernisation, but a transformation of public service experiences,” said Minister for State Apparatus Empowerment and Bureaucratic Reform (PANRB) Rini Widyantini in a press release received by Kompas.com on Monday (6/4/2026). The statement was delivered by Rini during a coordination meeting with the Chairman of the National Economic Council (DEN) and Presidential Special Advisor for Digitalisation and Government Technology Luhut Binsar Pandjaitan, at the DEN Office on Monday. Rini explained that there are three main components in accelerating digital government. The first is [noted as missing in original, but context implies foundational aspects]. Second, developing integrated digital service portals through Digital Public Infrastructure (DPI) and priority thematic digital services. Orchestration and cross-coordinating ministry collaboration are required to ensure service interoperability, from birth to death, through digital ID integration, data exchange, and digital payments. Third, strengthening regulations through a Presidential Regulation (Perpres) on digital government. This regulation is needed to address various challenges, strengthen legal foundations, and ensure policies are oriented towards public interests. In addition, the Perpres is expected to encourage consolidation of priority digital service budgets and policy synchronisation. Rini added that digital government also serves as an instrument for state efficiency. Through system integration, the government can reduce application duplication and information and communication technology (ICT) spending, while curbing systemic budget leakages. The implementation of digital government has also proven effective in improving public service performance and the economy in several countries. In the Philippines, for example, integrating digital IDs into various government services has reduced business permitting processes by up to 80%. Nevertheless, digital transformation does not solely focus on developing applications or advanced technology. More than that, this transformation encompasses accelerating structural reforms that underpin every service, application, and priority government programme. On the same occasion, DEN Chairman Luhut Binsar Pandjaitan emphasised the importance of collaboration among ministries and institutions in realising digital government. “The use of technology will greatly assist the government in providing services to the public. President Prabowo Subianto’s directive is that digitalisation is a necessity in government governance to provide ease of services for the public,” he said.