GoTo Financial Performance Surges, GOTO Fintech Business Increasingly Profitable
Jakarta — The financial technology business of PT GoTo Gojek Tokopedia Tbk (GOTO) is demonstrating a strategic role in driving both growth and profitability for the company.
The GoTo Financial (GTF) segment, which oversees digital payment services through GoPay and digital lending, has become one of the primary engines of the company’s performance.
Over recent years, GoTo Financial has expanded rapidly as an important pillar within GOTO’s ecosystem. The integration of payment and financing services with the on-demand ecosystem is considered capable of creating a strong foundation for driving sustainable business growth.
MNC Securities analyst Rudy Setiawan assesses that GOTO has successfully developed digital payment and lending businesses in a balanced manner. According to him, both segments have different characteristics but reinforce each other within a single ecosystem.
“In the digital payment business, the key to growth lies in increasing user engagement through feature innovation and service integration within GOTO’s ecosystem. The higher the level of user engagement, the greater the monetisation opportunities that can be generated,” he said in a statement on Tuesday.
Meanwhile, regarding the lending business, Rudy emphasised the importance of underwriting quality and discipline in credit risk management.
“This approach is considered important to ensure that financing growth remains healthy in the long term,” he said.
The use of artificial intelligence to develop credit scoring systems is also viewed as GOTO’s competitive advantage. With the support of large transaction data, the company is able to build more comprehensive and accurate credit assessment models.
This enables financing distribution to be conducted more systematically whilst maintaining healthy credit quality amid increasing risks in the fintech and banking sectors.
The strong fintech performance directly impacts GOTO’s increased profitability. Significant revenue growth and margin improvement from the payment and lending segments have become the primary drivers of adjusted EBITDA growth for the group.
Overall, analysts see GOTO’s fintech advantage lying in its large ecosystem, wealth of user data, and ability to develop relevant technology. This combination gives GOTO strong competitive power in the fintech industry.
Operationally, GOTO’s fintech business is divided into two main segments: digital payments (consumer payment) and lending (consumer lending). Both business lines demonstrated very positive performance throughout 2025 and contributed significantly to improved overall company performance.
In the digital payment segment, the number of annual transacting users reached approximately 57 million in 2025, growing approximately 36 per cent year-on-year. This increase reflects the widening adoption of non-cash payments in Indonesia.
The surge in transactions was also evident at year-end. In December 2025, the number of transactions through GOTO’s platform reached approximately 600 million transactions.
Meanwhile, the lending business recorded more aggressive growth. The book value of consumer loans reached approximately Rp 8.8 trillion in 2025, increasing approximately 68 per cent compared with the previous year.
Despite rapid financing expansion, credit quality remained sound with a performing loan ratio above 92 per cent.
Overall, GOTO’s fintech business revenue throughout 2025 reached approximately Rp 5.8 trillion, growing approximately 62 per cent year-on-year.
Moreover, profitability experienced significant improvement. Adjusted EBITDA reversed from a loss of approximately Rp 467 billion in 2024 to a profit of approximately Rp 497 billion in 2025, marking the success of GOTO’s fintech business transformation towards sustainable profitability.