Garuda's response

Garuda's response

We refer to the letter by Dr. Ali Khomsan, In-flight shop (The Jakarta Post, Dec. 31, 1994), complaining about the defective inflatable Garuda 747 jumbo toy. We would like to give the following explanations.

* The "in-flight shop" of Garuda Indonesia, available on its domestic flights, is a realization of Garuda's efforts to improve its services.

* The products sold in the "in-flight shop" have, in fact, undergone careful scrutiny. But, as is stated in the brochure, if any buyer finds the article bought defective, the buyer can claim a refund, or replacement of the article within 14 days of the purchase date.

* In response to Dr. Khomsan's enquiry about possible replacement, Garuda's staff from the "in-flight shop" went to Dr. Khomsan at BTN Tanah Baru, Jl. Teratai B-59, Ciluer, Bogor, taking along two inflatable Garuda 747 Jumbo plane toys for Dr. Khomsan's to choose from.

* At that time Dr. Khomsan was not available, as he was on duty, out of town. Our staff was received by Mrs. Khomsan instead. It was found that no replacement was necessary because the aircraft did function properly after taking off the plastic seal which protected the air valve.

But to ease Dr. Khomsan's disappointment we presented the Khomsans with another product from the "in-flight shop" as a token of good faith.

Any claims in connection with the "in-flight shop" should be directed to the Garuda Office nearest to the buyers' place, or to "In-flight shop" Garuda office, Gedung Aerowisata, Soekarno-Hatta Airport, Jakarta; Phone: 5501875, Fax 5501637 within 14 days of the purchase date.

A. HARTANTO

Head of Public Relations

PT Garuda Indonesia

Jakarta