Garuda's response<\/p>\n
We refer to the letter by Dr. Ali Khomsan, In-flight shop (The
\nJakarta Post, Dec. 31, 1994), complaining about the defective
\ninflatable Garuda 747 jumbo toy. We would like to give the
\nfollowing explanations.<\/p>\n
* The \"in-flight shop\" of Garuda Indonesia, available on its
\ndomestic flights, is a realization of Garuda's efforts to improve
\nits services.<\/p>\n
* The products sold in the \"in-flight shop\" have, in fact,
\nundergone careful scrutiny. But, as is stated in the brochure, if
\nany buyer finds the article bought defective, the buyer can claim
\na refund, or replacement of the article within 14 days of the
\npurchase date.<\/p>\n
* In response to Dr. Khomsan's enquiry about possible
\nreplacement, Garuda's staff from the \"in-flight shop\" went to Dr.
\nKhomsan at BTN Tanah Baru, Jl. Teratai B-59, Ciluer, Bogor,
\ntaking along two inflatable Garuda 747 Jumbo plane toys for Dr.
\nKhomsan's to choose from.<\/p>\n
* At that time Dr. Khomsan was not available, as he was on
\nduty, out of town. Our staff was received by Mrs. Khomsan
\ninstead. It was found that no replacement was necessary because
\nthe aircraft did function properly after taking off the plastic
\nseal which protected the air valve.<\/p>\n
But to ease Dr. Khomsan's disappointment we presented the
\nKhomsans with another product from the \"in-flight shop\" as a
\ntoken of good faith.<\/p>\n
Any claims in connection with the \"in-flight shop\" should be
\ndirected to the Garuda Office nearest to the buyers' place, or to
\n\"In-flight shop\" Garuda office, Gedung Aerowisata, Soekarno-Hatta
\nAirport, Jakarta; Phone: 5501875, Fax 5501637 within 14 days of
\nthe purchase date.<\/p>\n
A. HARTANTO<\/p>\n
Head of Public Relations<\/p>\n
PT Garuda Indonesia<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/garudas-response-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }