Garuda Indonesia Named the World's Most Punctual Airline According to OAG Flightview
JAKARTA, KOMPAS.com - A report from the independent global ranking body OAG Aviation Worldwide, through its OAG Flightview platform, has named the national carrier Garuda Indonesia as the world’s most punctual airline for the March 2026 period.
In the report, Garuda Indonesia recorded an on-time performance (OTP) rate of 97.9 per cent, the highest among global airlines.
Deputy Director of Garuda Indonesia, Thomas Oentoro, stated that this achievement represents an important milestone in the company’s performance transformation journey, particularly in strengthening a more competitive and consistent operational foundation.
“This achievement serves as a strong indicator that our sustained efforts to improve operational reliability are yielding tangible results,” Thomas said in an official statement on Thursday (16/4/2026).
“Punctuality is a crucial element in building customer trust, and we are committed to making it a consistent standard of service that we deliver,” he added.
“This is the result of the collective efforts of all members of the Garuda Indonesia Group, who continue to maintain operational standards with discipline, even amidst challenging industry dynamics,” he explained.
“We will continue to maintain this momentum as part of our steps towards a more solid and sustainable turnaround phase,” he continued.
Based on the methodology used by OAG Aviation Worldwide, the OTP calculation is based on the actual arrival time of the aircraft at the gate compared to the scheduled time.
Additionally, the data takes into account the overall flights operated, with a minimum data coverage requirement of 80 per cent of total scheduled flights and a minimum operational threshold to qualify for the global ranking.
The rating downgrade is the result of a comprehensive evaluation of various service aspects, from product quality at the airport, in-cabin experience, to staff performance and service.
Nevertheless, Garuda Indonesia continues to uphold its reputation in terms of service, particularly its cabin crew, which has long been recognised as excellent and has received awards as one of the best in the world.
Garuda Indonesia’s management stated that the update to the service rating classification from Skytrax is understood as part of the reflection on the transformation phase currently being undertaken by the company.
“This is what we will strengthen in 2026 through various initiatives to bolster the foundation of service aspects,” said the management of PT Garuda Indonesia (Persero) Tbk in an official statement, Jakarta, Friday (6/3/2026).