Garuda falls short

Garuda falls short

From Pelita

On Oct. 12, 2001, my nephew flew on flight GA-185 from Medan
to Jakarta. The departure from Medan and arrival at Soekarno-
Hatta International Airport were both on schedule.

Unfortunately, the passengers had to wait 25 minutes for the
bus that was to take them to Terminal II.

My nephew was really disappointed with the service of the
state-owned flag carrier as almost every day some private
television station here airs its ads saying that Garuda has
improved its service. This incident, however, has proved
otherwise.

It would be better if Garuda, rather than spending huge
amounts on its promotional campaign, provided more buses so it
could ensure that the airline provided better service to its
customers. That way, the company would able to act according to
its motto.

MRS. ERWIN

Jakarta