Fake banknote

Fake banknote

From Bisnis Indonesia

On May 7, 2000 I withdrew money from Bank Internasional Indonesia's (BII) ATM in Kelapa Gading Mall amounting to Rp 1 million. When I used it to pay for something, one banknote was declared fake after it was passed through an ultra violet light.

On May 8, I reported the matter at BII Imperium and was told that my complaint should be accompanied by a document of money withdrawal. On May 10, I gave the fake banknote, together with the withdrawal slip to them. They maintained that they would reimburse me and would transfer the money to my bank account on May 12.

On May 16, I checked my balance and was surprised to find that no money was transferred. Upon my questioning, the bank said that the money could not be reimbursed because the money in the ATM had undergone a special examination and it bore a special mark beyond customers' knowledge.

I have been a BII customer for 10 years and am amazed at the treatment I have received. I wonder if the Indonesian Consumers Foundation knows whether there is any protection for such a case.

JOHANNES

Jakarta