Excellence always on the menu at Tony Roma's Jakarta outlets
Excellence always on the menu at Tony Roma's Jakarta outlets
No unpleasant surprises are in store when regular diners step
into one of Tony Roma's two spacious Jakarta outlets in the Panin
building on Jl. Sudirman and Jl. Wahid Hasyim.
Delicious food worth every cent, attentive but never
overbearing service and a pleasant dining atmosphere are always
the order of the day at the restaurant deservedly famed for its
superb ribs.
Since it opened its door for the first time in Jakarta in
1992, Tony Roma's has been a welcome relief to newcomers tired of
the legion of restaurants and cafes which pile on the
entertainment quotient and attitude but are short on taste and
service.
"What sets us apart from the rest is the quality of our food
because people come here for great meals," says Yulius Gideon
Napitupulu, Tony Roma's Indonesia general manager. "For instance,
we don't have the distraction of live music because we are about
our food and service."
Tony Roma's prides itself on keeping staff on their toes to
ensure that customer satisfaction. Restaurants operate under a
"HOSPO" zone, or "How Our Staff Pleases Others".
Food and services are kept up to standard with daily
discussions among managers and staff at each outlet. The U.S.-
based Roma's Corp. also makes its own annual inspections of
franchisees, including the Indonesian operations, to check
whether dishes and service measure up.
And all prospective restaurant managers must pass rigorous
training in Singapore before they can be responsible for the
running of an outlet.
The bite of the crisis will never lead Tony Roma's to skimp on
the quality of its dishes, Mr. Napitupulu assured.
Menu mainstays that put Tony Roma's on the culinary map of
distinction are its succulent baby back ribs, the moorish onion
ring loaf and a serving of coleslaw that will be a jolt to the
palates of those raised on insipid restaurant varieties.
Its extensive menu has something to satisfy all tastes,
including potato skins crammed with cheese and bacon, a hearty
baked potato soup, the one and only all-American burger and
chicken tenderloins.
For those keeping a close eye on their cholesterol counts,
Tony Roma's barbecued chicken or heaping salads -- meals in
themselves -- will fit the bill.
The skillet cookie sundae and scrumptious apple crisp are
irresistible desserts to answer the call of temptation and round
off the meal.
Guest satisfaction is the key, Mr. Napitupulu said, in
spreading the good word about a restaurant.
"We are here to take care of guests because we know that if we
lose one, we will lose 100," he said.
This philosophy has won the restaurant a legion of loyal
diners, from the suit-and-tie crowd at the Panin building to
families enjoying an evening of good food and conversation at
Wahid Hasyim.
"We are an American casual family restaurant, but we are also
a place perfect for business meetings," Mr. Napitupulu said. "And
whatever the situation, we will not compromise our service
standards and food quality.