Digital Transactions Surge 54.89 Per Cent, AI Becomes Banking Service Cornerstone
JAKARTA — Agora has partnered with FPT Corporation in a strategic collaboration to expand artificial intelligence adoption in the banking and financial services sector across Southeast Asia, including Indonesia.
The collaboration integrates Agora’s real-time engagement and conversational AI capabilities with FPT’s regional reach and enterprise integration expertise.
Through this partnership, financial institutions are targeted to improve service quality to customers whilst driving operational efficiency and digital service delivery.
Indonesia is regarded as one of the most dynamic digital banking and financial services markets in Southeast Asia.
Bank Indonesia data shows digital banking transactions grew 54.89 per cent year-on-year through September 2024, driven by transfer activity, QRIS payments, and increasing mobile channel activity.
Meanwhile, according to International Trade Administration data, 56.3 million users were recorded conducting transactions through QRIS in early 2025, illustrating the significant scale of digital financial interactions in Indonesia.
“By combining FPT’s enterprise AI capabilities and Agora’s real-time conversational voice and video infrastructure, we enable banks and financial institutions across Southeast Asia to deliver more efficient, responsive, and trustworthy digital experiences at scale,” stated Mark Hall Andrew, Chief Revenue Officer, FPT Smart Cloud, FPT Corporation.
The partnership integrates Agora’s ConvoAI and real-time voice and video infrastructure with FPT’s AI-based conversational intelligence and contact centre solutions.
This integration is designed to support various needs in the banking and financial services sector, including customer support for retail and corporate banking, payment and account management services, interactions across loan and credit cycles, insurance onboarding and policy services, claims assistance, and cross-border and multilingual customer services.
Built on a low-latency enterprise architecture, the solution is designed to support secure, multilingual, and natural interactions across mobile applications, web platforms, and contact centre environments.
This enables institutions to handle high interaction volumes whilst maintaining service consistency, operational stability, and regulatory compliance.
FPT states its enterprise AI solution has been adopted by over 40 banks and financial institutions globally, covering digital banking services, consumer financing, and large-scale customer service operations.