DHL's present charges

DHL's present charges

From Media Indonesia

On July 15, 1996 I received a wedding gift from a friend in Singapore through DHL. To my surprise, DHL charged me US$10 per kilogram ($80 altogether) in mailing tax. According to DHL the regulation is exclusive to the company. I discussed this matter with Customer Service, and was informed that a gift is exempted from import tax. But when I came to DHL to collect my gift the staff in the office said that all goods, without exception, are subject to operation cost according to DHL regulation.

To the best of my knowledge it is the Customs Office that levies the import tax. And a gift is not taxed because the delivery tax is already paid by the sender.

DHL has disappointed me. How could DHL have such regulations?

JEFFRIE S. TRIKA

Jakarta