Dewata responds

Dewata responds

On behalf of our client (Pondok Dewata Seaside Cottage) we herewith would like to refute the contents of a letter by Pierre D. Hagenbeek in The Jakarta Post on May 3, 1995.

1. When the reservation was made, a discount was requested on the five cottages for three nights. As the customer was a regular, the weekend rate was given instead of the holiday rate that normally would have applied. Extra beds and a cot were asked to be provided, which were not included in the room rate quoted by fax. When the customer refused to pay for the extra beds and cot, saying they came with the room, they were not provided.

2. Concerning the late meals, all the guests came to the restaurant at the same time. Besides, the chief cook was ill. The owner then got the food within 30 minutes due to the guests having ordered the food from their rooms long before they went to the restaurant.

3. In regard to the cleaning service, the rooms were cleaned every morning and soiled articles were replaced with clean ones.

4. As for the service at the pool, the area was kept clean to prevent anything floating in the water. Many of the guests were swimming and there was someone on hand to provide service.

5. As for calling security: one of the guests left without paying, although he did finally pay two weeks later.

To protect the reputation of our client, we will settle this matter in court.

KUKUH WIDODO

Legal Aid Institute

Satria Kinayungan

Jakarta