Dewata responds<\/p>\n
On behalf of our client (Pondok Dewata Seaside Cottage) we
\nherewith would like to refute the contents of a letter by Pierre
\nD. Hagenbeek in The Jakarta Post on May 3, 1995.<\/p>\n
1. When the reservation was made, a discount was requested on
\nthe five cottages for three nights. As the customer was a
\nregular, the weekend rate was given instead of the holiday rate
\nthat normally would have applied. Extra beds and a cot were asked
\nto be provided, which were not included in the room rate quoted
\nby fax. When the customer refused to pay for the extra beds and
\ncot, saying they came with the room, they were not provided.<\/p>\n
2. Concerning the late meals, all the guests came to the
\nrestaurant at the same time. Besides, the chief cook was ill. The
\nowner then got the food within 30 minutes due to the guests
\nhaving ordered the food from their rooms long before they went to
\nthe restaurant.<\/p>\n
3. In regard to the cleaning service, the rooms were cleaned
\nevery morning and soiled articles were replaced with clean ones.<\/p>\n
4. As for the service at the pool, the area was kept clean to
\nprevent anything floating in the water. Many of the guests were
\nswimming and there was someone on hand to provide service.<\/p>\n
5. As for calling security: one of the guests left without
\npaying, although he did finally pay two weeks later.<\/p>\n
To protect the reputation of our client, we will settle this
\nmatter in court.<\/p>\n
KUKUH WIDODO<\/p>\n
Legal Aid Institute<\/p>\n
Satria Kinayungan<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/dewata-responds-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }