Deputy Minister of PANRB Inspects Public Transport for Eid Exodus at Airports and Ports, Ensures Service Standards Are Met
Jakarta, VIVA – Deputy Minister of Administrative and Bureaucratic Reform (PANRB) Purwadi Arianto carried out an inspection of public transport services in airport and port areas to ensure the fulfilment of public service standards during Eid that are high-quality, effective, and oriented towards public satisfaction.
Deputy Minister Purwadi stressed that public transport service providers in airport and port areas must ensure the fulfilment of minimum service standards, covering aspects of security, safety, comfort, affordability, and punctuality. Additionally, the professionalism of personnel in delivering responsive, friendly, and integrity-based services is a crucial factor in realising excellent service.
“The government is committed to ensuring that transportation services during the Idulfitri period run optimally. We are encouraging strengthened coordination between agencies and integration between transport modes to guarantee the smooth flow of mudik and return travel, as well as to minimise potential service disruptions,” he stated during the inspection of services at Soekarno-Hatta Airport and Tanjung Priok Port on Wednesday (18/3/2026).
This inspection is part of efforts to strengthen oversight of bureaucratic reform implementation, particularly in the transport sector as one of the strategic public services that directly interacts with the public. During the activity, the Deputy Minister of PANRB also reviewed various available transport modes, including ticketing services, mass transport, and shuttles integrated with other transport systems.
Furthermore, he emphasised the importance of integration between transport modes to support efficient and sustainable public mobility. Transport service integration is key to creating an effective service system. The public must be facilitated in switching from one mode to another without obstacles.
“Public transport services at airports and ports are the first face of public services felt by the public. Therefore, the quality of services must be truly maintained, both in terms of security, comfort, and ease of access,” stated the Deputy Minister of PANRB.
During the inspection, Deputy Minister of Transportation Suntana was present, who also ensured that all transportation services run safely, smoothly, and under control. Currently, the Ministry of Transportation together with all stakeholders has carried out various preparations to ensure the smooth flow of mudik and return travel.