Deputy Minister for Tourism Calls on Tourism Sector Human Resources to Embrace Technological Development
Jakarta — Deputy Minister for Tourism Ni Luh Puspa has called on human resources in the national tourism sector to continue keeping pace with technological developments in order to enhance tourist impressions and comfort when visiting Indonesia.
“Technology will continue to evolve and trends will continue to change, but service from the heart will always be needed. Hospitality is the key that makes tourists remember Indonesia and want to return,” said Ni Luh in an official statement confirmed in Jakarta on Friday.
She stressed that quality human resources are the primary key in building a competitive tourism industry.
According to her, despite continued technological advancement, sincere service and hospitality remain the main factors that make tourists feel impressed and want to return.
She also encouraged young people not to fear technological digital development, including the use of artificial intelligence in the tourism industry.
According to Ni Luh, human resources, sustainable tourism, and the use of digital technology and artificial intelligence are the three main strengths in realising globally competitive tourism.
During her visit, Ni Luh also inspected the readiness of several tourism destinations in Surabaya ahead of the Nyepi and Lebaran 2026 long holidays.
The inspection was conducted to ensure that tourism destinations and transportation services are ready to handle potential increases in tourist visits during the long holiday periods.
On this occasion, Ni Luh also checked the CCTV monitoring posts that monitor several areas of the Kenjeran Tourism Free Trade Zone as well as inspected the readiness of health facilities, including medical equipment, ambulances, and the availability of health personnel.
The visit then continued to Juanda International Airport to ensure the readiness of air transportation services ahead of the mass migration and long holiday periods.
The Ministry of Tourism has also issued a circular regarding the organisation of Nyepi and Lebaran holidays so that tourists can enjoy safe, comfortable, and enjoyable travel.