DANA Top-up Balance Not Increasing Despite BCA Account Being Debited

I wish to lodge a complaint regarding a DANA balance top-up of Rp 10 million which has not yet entered my DANA account, even though my BCA account balance has already been debited.

On 25 September 2026, I performed a DANA balance top-up of Rp 10 million to my DANA account using a BCA Virtual Account. Following the transaction, my BCA account balance decreased by Rp 10 million.

However, the funds have not been credited to my DANA account balance to date. I have submitted a complaint through the ‘Diana’ chat service to request assistance and a resolution for this transaction, and I have been provided with report number 2790353071378.

As of the writing of this complaint, there has been no clarity regarding the whereabouts of the Rp 10 million nor any certainty as to when the funds will be returned or credited to my DANA account.

I hope this complaint receives serious attention from the DANA parties and reaches a clear resolution promptly. I only request that my debited funds be traced and resolved transparently.

Hendra

Report Number: 2790353071378

As of now, the above complaint has not been responded to by the relevant parties.