{
    "success": true,
    "data": {
        "id": 2019890,
        "msgid": "dana-top-up-balance-not-increasing-despite-bca-account-being-debited-1791187267",
        "date": "2026-10-05 14:02:14",
        "title": "DANA Top-up Balance Not Increasing Despite BCA Account Being Debited",
        "author": "",
        "source": "DETIK",
        "tags": "",
        "topic": "Finance",
        "summary": "A user has reported a failed top-up transaction involving Rp 10 million where funds were deducted from their BCA account but failed to appear in their DANA wallet. Despite lodging an official complaint and receiving a report number, the user is still awaiting a resolution or refund.",
        "content": "<p>I wish to lodge a complaint regarding a DANA balance top-up of Rp 10\nmillion which has not yet entered my DANA account, even though my BCA\naccount balance has already been debited.<\/p>\n<p>On 25 September 2026, I performed a DANA balance top-up of Rp 10\nmillion to my DANA account using a BCA Virtual Account. Following the\ntransaction, my BCA account balance decreased by Rp 10 million.<\/p>\n<p>However, the funds have not been credited to my DANA account balance\nto date. I have submitted a complaint through the \u2018Diana\u2019 chat service\nto request assistance and a resolution for this transaction, and I have\nbeen provided with report number 2790353071378.<\/p>\n<p>As of the writing of this complaint, there has been no clarity\nregarding the whereabouts of the Rp 10 million nor any certainty as to\nwhen the funds will be returned or credited to my DANA account.<\/p>\n<p>I hope this complaint receives serious attention from the DANA\nparties and reaches a clear resolution promptly. I only request that my\ndebited funds be traced and resolved transparently.<\/p>\n<p>Hendra<\/p>\n<p>Report Number: 2790353071378<\/p>\n<p>As of now, the above complaint has not been responded to by the\nrelevant parties.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/dana-top-up-balance-not-increasing-despite-bca-account-being-debited-1791187267",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}