Customs Authority Strengthens Internal Compliance Function to Prevent Corrupt Practices
Jakarta — The Director General of Customs and Excise of the Ministry of Finance, Djaka Budi Utama, has instructed Structural Officials and Functional Document Inspection Officers to strengthen internal compliance functions as a tool to prevent corrupt practices.
This emphasis was placed on aspects of integrity during a working visit to the Main Service Office of the Customs Authority at Tanjung Priok port on Friday.
“As long as you work professionally and do not seek personal advantage from your work, the agency will provide full support should you face examination by supervisory authorities,” Djaka stated.
In this regard, Djaka reminded all staff to avoid direct interaction by continuing to encourage digitalisation to minimise the potential for gratification. Employees are also required to act fairly by not granting privileges to certain businesses or freight forwarders, and to mitigate issues by taking swift action against various negative matters that could damage the organisation’s image.
Ahead of the extended holiday period, Djaka ensured that services at Tanjung Priok port would not be interrupted. Staff rotation mechanisms have been arranged to ensure cargo flow is not hampered, which could cause losses to service users. He even offered the possibility of deploying personnel from the head office should there be an extraordinary accumulation of goods in the field.
Meanwhile, the Head of the Customs Service Office at Tanjung Priok reported that cargo flow trends ahead of Eid are expected to experience a significant increase in load. To anticipate this, the service office continues to optimise the use of Trade AI in the determination of Tariff Setting Letters and Customs Valuation (SPTNP).
Although still in the refinement stage, the use of artificial intelligence is expected to minimise common errors such as incorrect tariffs, values, quantities, or types of goods.
In line with this, the Directorate of Customs and Excise Information and the Directorate of Internal Compliance are committed to cataloguing independent applications from vertical units to be elevated to national applications for budget efficiency and service standardisation.
The visit was conducted to ensure smooth flow of national logistics ahead of Eid al-Fitr 1447 AH and to evaluate the effectiveness of services and supervision at Indonesia’s busiest port. The agenda concluded with a joint commitment to continue ongoing monitoring of each policy issued to ensure customer satisfaction and maintain national economic stability ahead of the holiday.
Accompanied by a delegation of Technical Directors, the Director General of Customs inspected several critical points including the main office, the Integrated Physical Inspection Centre (TPFT) Graha, and the quarantine longroom to assess personnel readiness in the field.