Customer sues Lippo Shop

Customer sues Lippo Shop

TANGERANG (JP): A customer, Kusnoro, has filed a lawsuit with
the Tangerang District Court against Lippo Shop Internet-based
shopping website for deception and demanded Rp 2 billion
(US$210,000) in compensation.

The lawyer representing the customer, Adi Yulistanto, told
reporters on Wednesday that the company failed to live up to its
promise to deliver cigarettes in cartons ordered by his client by
phone.

The order, according to Adi, was made five times on Oct. 14,
15, 16, 17 and 18 last year, totaling 1,600 cartons, each
containing 10 packs.

"Lippo Shop did deliver the cigarettes on Oct. 23, but not all
the cartons ordered reached my client," Adi said, adding that his
client had demanded arrears and issued three warnings after the
company failed to heed his demand.

Adi said his client deserved the compensation due to the
material and immaterial losses he suffered.

Lippo Shop management was unable to be reached for comment on
Wednesday, but a staffer, who identified herself as Novi, said
there is an agreement between the company and its customers that
an order exceeding 1,000 cartons of cigarettes is not allowed due
to limited supply. (41)