Constitutional Court Justice Saldi Isra Highlights Losses from Expiring Internet Quotas: Customer Disadvantages!
JAKARTA, KOMPAS.com - Constitutional Court Justice Saldi Isra has emphasised to telecommunications operators the losses incurred by customers from the implementation of the expiring internet quota scheme, where unused quotas cannot be carried over once the package’s active period ends.
This spotlight was raised during the hearing of Case Number 33/PUU-XXIV/2026 and 273/PUU-XXIII/2025, attended by representatives from Telkomsel, Indosat, and XL on Thursday (16/4/2026).
“I can accept that assumption, that explanation (from the telecommunications operators), but there are losses to customers,” Saldi stressed during the hearing, quoted from the MKRI YouTube broadcast on Friday (17/4/2026).
It is the duty of the Constitutional Court, Saldi firmly stated, to protect the constitutional rights of citizens who suffer losses from this scheme.
This is because Article 28H paragraph (4) of the 1945 Constitution guarantees that citizens’ rights shall not be arbitrarily taken away by anyone.
“Presumably the providers do not profit from it, if that is true, but how to ensure that they (customers) do not lose out. Well, that needs to be addressed with a solution,” Saldi said.
He even drew an analogy: if we buy credit worth Rp 100,000 but only use Rp 40,000, then the remaining Rp 60,000 expires because the subscription’s active period has ended.
“Well, for them (ride-hailing drivers), that Rp 60,000 is a lot,” Saldi stressed.
“Please provide us with an explanation regarding this; what innovations can be made so that users are not excessively disadvantaged,” he added.
“What is provided to customers is the right of access to network capacity for a certain volume and period. Thus, the term ‘expiring quota’ is not appropriate,” said Vice President of Simpati Product Marketing, Adhi Putranto, representing Telkomsel in the hearing of Case Number 33/PUU-XXIV/2026 and 273/PUU-XXIII/2025 on Thursday (16/4/2026).
Machdi Fauzi, Indosat’s representative and Vice President Head of Ecosystem Regulatory Affairs, emphasised that internet services constitute access services.
Internet packages, according to Machdi, represent a contractual relationship between the operator and the customer.