Cimahi City Government Launches WhatsApp Service for Public Complaints and Information
Cimahi City Government has introduced a digital service called “WA Sampurasun Wali Kota and Wakil Wali Kota Cimahi” (WhatsApp Mayor and Deputy Mayor of Cimahi). This digital innovation is a WhatsApp-based acceleration channel for public complaints accessible via the number 085211101123.
The service is part of an integrated “WA Mantap” system that provides various public services designed to strengthen fast, responsive, and inclusive two-way communication between residents and government.
Through the service initiated by Cimahi City’s Department of Communication and Information, residents can access information about tourism, city CCTV services, hospital queue booking, and report emergencies. Every complaint, information request, or aspiration submitted by the public will be immediately forwarded to the relevant municipal departments through a single-window mechanism.
“This is intended to make services faster, measurable, and integrated without cumbersome bureaucratic obstacles,” said Ahmad Saefulloh, Head of the Department of Communication and Information of Cimahi City, when confirmed on Tuesday (10 March 2026).
With this online-based service, residents no longer need to be confused about which municipal department to contact, as the officers receiving complaints from WA Sampurasun will verify and automatically distribute reports to the competent work units.
Ahmad stressed that this innovation represents the local government’s genuine commitment to listening to residents’ voices and improving public satisfaction levels. He added that the technology-based service is expected to significantly reduce response times to problems faced by the community in the field. Residents no longer need to bother visiting directly to lodge complaints or ask questions.
“We want residents to feel heard and assisted without time constraints. With this single number, access to government becomes closer, more transparent, and responsive at any time,” he said.
Ririn Nur Febriani (38), a resident of Cigugur Tengah Village, Central Cimahi District, Cimahi City, welcomed this online-based service innovation. According to her, this service would certainly make it easier for residents to access information. “Of course, whenever it comes to making any service easier, I as a resident naturally support it. This includes the new innovation from Cimahi City Government. So if there is any need, just WhatsApp,” said Ririn.