Central Jakarta Immigration Office Launches 'Lapor Si Mayor' to Improve Public Service

The Class I Non-TPI Central Jakarta Immigration Office held an Internal Socialisation and Technical Guidance event on the operation of the ‘Lapor Si Mayor’ website at its office on Thursday, as part of efforts to improve transparent and responsive public service quality.

According to the Head of the Class I Non-TPI Central Jakarta Immigration Office, M Iqbal Ma’ruf, the internal readiness of human resources in adopting technology to meet the public’s rising expectations is a crucial step. ‘Therefore, this socialisation is part of the Central Jakarta Immigration Office’s preventive efforts to improve the quality of public services,’ Iqbal said in Jakarta on Thursday.

He explained that ‘Lapor Si Mayor’ is a website-based service innovation specifically designed to make it easier for the public to submit complaints, suggestions, and aspirations regarding immigration services within the Central Jakarta Immigration Office’s jurisdiction. ‘Through more effective, transparent, and accountable management of public complaints and aspirations, it is hoped that public trust will increase,’ said Iqbal.

Furthermore, he stated that follow-up actions on public aspirations submitted through ‘Lapor Si Mayor’ have a service level agreement (SLA) of a maximum of seven days.

During the socialisation and technical guidance activity, participants were equipped with an in-depth understanding of the operational workflow of the ‘Lapor Si Mayor’ website, from receiving incoming reports and conducting verification to providing swift and precise follow-up.