Cashless Toll Payment Without Opening Windows Not Yet Ready for Mass Testing, Here's Why
The government has affirmed that the implementation of the touchless toll transaction system, or Multi Lane Free Flow (MLFF), has not yet entered the stage of broad testing. Currently, the development of this technology is still in the initial phase, consisting of pre-testing to ensure system readiness before being applied more widely to the public.
Head of the Toll Road Regulatory Agency (BPJT), Wilan Oktavian, explained that the implementation of MLFF cannot be done instantaneously because it involves major changes to the national toll road service system. According to him, the process currently underway still focuses on testing the basic functions of the system.
“The implementation of MLFF cannot be viewed merely as the application of technology, but as a comprehensive system transformation. Therefore, each stage must be carried out carefully to ensure the system runs optimally and does not pose risks in the field,” said Wilan in his statement on Friday (17/4/2026).
The government is currently conducting the pre-testing stage, which includes functional tests. This stage is considered crucial before proceeding to the next phase, namely broader testing accompanied by comprehensive evaluation.
“Currently, we are still in the pre-testing stage which includes functional tests. This stage is important to ensure system readiness before entering the full testing and evaluation phase,” he explained.
In addition to technological readiness, the government also highlights users as the main challenge. The high use of smartphones in society does not fully guarantee readiness to adopt a new system like MLFF. Issues such as digital literacy and user compliance still need to be addressed.
On the other hand, the government is also continuing to strengthen the readiness of the supporting ecosystem. Coordination is being carried out with various parties, including implementing business entities and other stakeholders, to ensure smooth system integration. Aspects such as regulations, data security, and operational readiness are the main focuses in this stage.
The government assesses that the success of MLFF does not only depend on technology, but also on synergy between the system, users, and the ecosystem as a whole. Therefore, a gradual approach is chosen so that future implementation can run optimally without causing disruptions in the field.
If all stages can be passed successfully, MLFF is expected to improve traffic smoothness, reduce travel times, and promote sustainable efficiency in toll road services.
“Adopting a new system requires behavioural readiness. Therefore, an adaptation process and socialisation need to be prepared so that the public can use this system well,” said Wilan.