Careless BNI staff

Careless BNI staff

From Kompas

We are clients at BNI's Cibubur Branch. On Dec. 22, 2000, when we were about to withdraw some money we discovered that funds in two accounts had already been withdrawn by an unknown person, amounting to Rp 10 million and Rp 7.8 million from BNI's Margonda Branch, Depok. These withdrawals were made without the person concerned showing any identification as a client.

We complained right away to BNI's Cibubur Branch and was told that this was the responsibility of BNI's Margonda Branch. And when we brought this matter to the attention of BNI Margonda Branch, its manager, Ms. Endang, declined to be responsible and she gave the impression that she was defending her subordinate, who was careless.

She even said that if the matter were reported to the police, everything would be the client's business, and the client would receive no assistance from the bank.

We hereby request that BNI's board of directors Bank settle this matter.

NELSI MANURUNG

Bekasi, West Java