Bukit Sentul's broken promises

Bukit Sentul's broken promises

We'd like to express our disappointment at having bought a
house in Sentul, and especially for having experienced poor
after-sales service and sales representatives who made empty
promises.

On Saturday, Jan. 11, 2003, my husband and I visited the
after-sales service office in Sentul to ask about progress on our
house. We were disappointed to discover that our house, which is
supposed to be handed to us in March 2003, as stated in the
contract (and even promised by the sales representatives to be
completed before that date), hasn't been built. The officer on
duty suggested that we file a complaint on the official complaint
form and I asked PT. Bukit Sentul to contact me regarding the
matter.

A few days later, without any news, we called the after-sales
service office. I was told that the department head was not
available, so I talked to a member of the staff, Ibu Lusi. I
asked why we hadn't been informed at all that the house had not
been built, that there would be a delay, and that it wouldn't be
finished in March 2003. The staff answered that we would
eventually have been informed about the delay when the house was
supposed to have been handed to us.

We were reminded that should there be a delay, Bukit Sentul
would pay the financial penalty, as stated in the contract (which
we had read and understood), but in this case it was pointless
because Bukit Sentul failed to show its good intention to fulfill
its promise.

For only one thing does Bukit Sentul deserve a thumbs-up. The
bills and those faithful calls reminding us to make our payment
for the house were always on time. Once we'd paid the bill there
was no more news.

At the time we signed the contract we put our trust in PT
Bukit Sentul and depended on a contract that stated our house
would be finished in March 2003. We have the right to an
explanation of why our house has not been built, when it will be
built, and when it will be completed.

AZELIA BIRRER, Jakarta