Bukit Sentul's broken promises<\/p>\n
We'd like to express our disappointment at having bought a
\nhouse in Sentul, and especially for having experienced poor
\nafter-sales service and sales representatives who made empty
\npromises.<\/p>\n
On Saturday, Jan. 11, 2003, my husband and I visited the
\nafter-sales service office in Sentul to ask about progress on our
\nhouse. We were disappointed to discover that our house, which is
\nsupposed to be handed to us in March 2003, as stated in the
\ncontract (and even promised by the sales representatives to be
\ncompleted before that date), hasn't been built. The officer on
\nduty suggested that we file a complaint on the official complaint
\nform and I asked PT. Bukit Sentul to contact me regarding the
\nmatter.<\/p>\n
A few days later, without any news, we called the after-sales
\nservice office. I was told that the department head was not
\navailable, so I talked to a member of the staff, Ibu Lusi. I
\nasked why we hadn't been informed at all that the house had not
\nbeen built, that there would be a delay, and that it wouldn't be
\nfinished in March 2003. The staff answered that we would
\neventually have been informed about the delay when the house was
\nsupposed to have been handed to us.<\/p>\n
We were reminded that should there be a delay, Bukit Sentul
\nwould pay the financial penalty, as stated in the contract (which
\nwe had read and understood), but in this case it was pointless
\nbecause Bukit Sentul failed to show its good intention to fulfill
\nits promise.<\/p>\n
For only one thing does Bukit Sentul deserve a thumbs-up. The
\nbills and those faithful calls reminding us to make our payment
\nfor the house were always on time. Once we'd paid the bill there
\nwas no more news.<\/p>\n
At the time we signed the contract we put our trust in PT
\nBukit Sentul and depended on a contract that stated our house
\nwould be finished in March 2003. We have the right to an
\nexplanation of why our house has not been built, when it will be
\nbuilt, and when it will be completed.<\/p>\n
AZELIA BIRRER, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bukit-sentuls-broken-promises-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }