BTN and SMBC Indonesia Finalise Pension Credit Portfolio Transfer
PT Bank Tabungan Negara (Persero) Tbk (BTN) and PT Bank SMBC Indonesia Tbk have finalised the transfer of a pension credit portfolio, a move both banks say reinforces their commitment to sustainable banking services aligned with customer needs. BTN officially now manages pension loan services and pension benefits previously handled by SMBC Indonesia.
BTN President Director Nixon L.P. Napitupulu stated that the portfolio transfer is part of the company’s ‘Beyond Mortgage’ transformation strategy, aimed at expanding services to customers across every life stage. ‘BTN is now officially managing pension loans and benefits previously handled by SMBC Indonesia. This does not mean BTN is leaving the housing business. On the contrary, we want to strengthen the customer service journey, from helping them own a home, meeting financial needs throughout their productive years, to entering retirement comfortably and prosperously,’ Nixon explained.
He noted that the portfolio acquisition will strengthen BTN’s position as a bank with a more comprehensive service ecosystem. The company remains focused on housing finance as its core business while complementing it with services that extend customer relationships into retirement. Nixon also expressed appreciation for the collaboration with SMBC Indonesia, which began in 2025 and culminated in this transaction, and assured that all post-transaction processes will be conducted prudently and in full compliance with regulations to ensure a smooth transition.
Nixon emphasised that customer rights will not change during the transfer process. ‘Our priority is ensuring customer comfort. All customer rights, including credit life insurance benefits attached to the loans, remain the same and unchanged. We are ready to assist all customers during the transition period to ensure they continue receiving the best service from BTN,’ he said.
Meanwhile, SMBC Indonesia President Director Henoch Munandar said the transaction reflects the bank’s commitment to prioritising customer interests in every strategic decision. ‘We believe BTN has the capability and strong network to provide services to pension customers,’ Henoch said, adding that the portfolio transfer allows SMBC Indonesia to refocus resources and investments on developing its business in the emerging affluent, affluent, small and medium enterprises (SMEs), and corporate segments.
As part of the transparency measures, BTN will send welcome letters along with guidance to all affected customers. However, pension benefit payments will continue to be managed by SMBC Indonesia until further notice. Customers are advised to continue performing periodic authentication as required to ensure uninterrupted pension benefit payments. For further information, customers can contact SMBC Indonesia Care at 1500 365 or visit the nearest SMBC Indonesia branch during the transition period.