BSI strengthens digitalisation to enhance customer experience

Jakarta (ANTARA) - PT Bank Syariah Indonesia (Persero) Tbk (BSI) is strengthening its digital transformation, which is secure, easy, and inclusive, to enhance customer experiences while promoting the sustainability of Sharia-based financial services throughout Indonesia. BSI President Director Anggoro Eko Cahyo, in a statement in Jakarta on Monday, expressed appreciation for the loyalty of more than 23 million customers. On the other hand, the company also provides a complete service ecosystem ranging from e-channels (BYOND, BEWIZE, BSI Net, BSI QRIS, BSI EDC), a network of more than 1,000 branches, 126,000 BSI Agents, remittance services in 13 countries, to ATM networks and 24-hour official call centre services. “This achievement motivates us to continue educating the public to become smart and digitally literate consumers. We want this technology to be a solution, not a loophole for crime,” said Anggoro in his statement welcoming National Consumer Day (Harkonas), commemorated on Monday. He emphasised that the digital era is like a double-edged sword. Technology facilitates financial activities, but on the other hand, various banking crime modes also emerge. Therefore, said Anggoro, the company routinely presents literacy programmes so that customers are more vigilant and wise in transacting. In one year since the launch of BYOND by BSI, the company recorded a 197 per cent (year on year/yoy) surge in the number of users of this superapp. The total number of BSI mobile banking users (BYOND and BSI Mobile) now reaches 9 million users. The company stated that BSI’s inclusivity spirit not only targets individual customers but also the micro sector. To date, BSI has around 5,000 mentored SMEs facilitated through people’s business credit (KUR) financing, SME, as well as support for four UMKM Centres in Aceh, Yogyakarta, Surabaya, and Makassar. This programme aims to help SMEs to level up through training and broader market access. As a public company, BSI stated that it is also consistent in implementing good corporate governance (GCG) and transparency in accordance with regulations to build a healthy, safe, and sustainable business environment for all stakeholders.