BRI Maintains Best Service for Customers During Eid al-Fitr 2026 Holiday
PT Bank Rakyat Indonesia (Persero) Tbk, or BRI, is ensuring service readiness to meet customer transaction needs during the Eid al-Fitr 1447 Hijriah or Eid al-Fitr 2026 holiday period.
In response to increased public activity during this period, BRI has prepared services at numerous branch offices and is optimising various digital service channels that customers can access at any time.
In accordance with the Eid al-Fitr holiday schedule, including joint leave established by the Three Ministers’ Joint Decree, BRI is continuing to optimise operations at 186 branch offices to provide customer services at various strategic locations.
These services support diverse customer banking transaction needs, both financial and non-financial, including account opening, cash withdrawal and deposit transactions, card services, e-banking services, and customer complaint handling.
Additionally, BRI is providing various services for core customers, such as receiving fuel Delivery Order (DO) deposits for petroleum and non-petroleum products from petrol stations for Pertamina, and opening insurance claim accounts for road accident insurance from Jasa Raharja.
All these services are designed to provide convenience, speed, and security in transactions, whether for personal or business purposes.
BRI Operations Director Hakim Putratama stated that providing operational services during the Eid al-Fitr 2026 holiday period is part of BRI’s commitment to supporting smooth financial transaction activities for the public, particularly amid increased mobility during the extended holiday period.
According to Hakim, BRI continues to strive to provide easy access to banking services for customers, both through branch offices that remain operational at selective locations and through digital services such as BRImo and the BRI ATM network available 24 hours a day.
“With these services, we hope that customer transaction needs can continue to be met optimally,” said Hakim in a statement on Thursday (12/3/2026).
As a commitment to optimising transaction convenience, customers can utilise the BRImo Super Apps to conduct various banking services practically.
Additionally, BRI is strengthening service access through a network of 10,650 ATMs, nearly 607,000 merchants, and more than 1.19 million BRILink Agents spread throughout Indonesia, enabling the public to continue transacting safely and easily.
To complement this convenience, customers can utilise information and assistance services available 24 hours a day. These services can be accessed through BRI’s virtual assistant “Sabrina” on WhatsApp at 0812 1214 017, or BRI Contact at 1500017, as well as through toll-free services on the BRImo Help Centre.
For further information regarding BRI customer services during the holiday period, customers can visit the official BRI website at https://bri.co.id/layanan-libur-lebaran.