Bouraq disappointing

Bouraq disappointing

From Neraca

First of all I would like to thank Bouraq for the reduction of ticket price given me for my Jakarta-Banjarmasin return trip. My flight from Jakarta to Banjarmasin was excellent. However, the return flight on Nov. 17, 1995 was not without problems. First the flight was slightly delayed then, due to technical problems, the aircraft had to return to Banjarmasin. It was here that problems began to come up.

Bouraq did not give any assurance whether or not the flight would be resumed so I canceled my flight with Bouraq and turned to another airline although they did not give any price reduction. Bouraq gave me my ticket slip back with unreadable scribbling on it, telling me, "Your ticket will be reimbursed by our central office in Jakarta." When I went to the office on Jl. Angkasa I was told to go back to Banjarmasin for the ticket refund because that was where I had purchased the ticket. What nonsense!

I told them that it was impossible. Why couldn't the Jakarta office settle this matter, bearing in mind that the cancellation was made by Bouraq itself? It hurt me still more when I learned that the Bouraq central office had sent a letter to Banjarmasin asking Adi Angkasa Travel, where I bought the ticket, to reject the refund.

LUQMAN HAKIM

Jakarta