BNPP Bureaucratic Reform Achievements Increase
The Indonesian National Border Management Agency (BNPP) has recorded a significant increase in its Bureaucratic Reform (RB) achievements for 2025. Based on the results of the Bureaucratic Reform Implementation Evaluation conducted by the Ministry of Administrative and Bureaucratic Reform (PAN-RB), the BNPP obtained a Bureaucratic Reform Index of 81.48, falling into the A- category (satisfactory with notes). This achievement represents a 7.6-point increase compared to 2024, when the agency received a score of 73.88 under the ‘BB’ category.
The evaluation results were communicated via a letter from the Deputy for Bureaucratic Reform, Apparatus Accountability, and Supervision of the Ministry of PANRB. The evaluation aimed to assess progress in implementing bureaucratic reform to realise effective, agile, and collaborative digital governance, as well as a ‘Ber-AKHLAK’ bureaucratic culture with professional civil servants.
The Head of the Bureau of Legal, Organisation, and Personnel at BNPP, Belly Isnaeni, expressed appreciation for the hard work of all personnel who contributed to accelerating bureaucratic reform within the BNPP. “This achievement is the result of the commitment and collective effort of all BNPP employees in building a more professional, accountable, and service-oriented bureaucracy. The A- predicate serves as evidence that the organisational governance improvements implemented thus far have yielded positive results,” he stated.
Belly noted that the increase in the BNPP’s RB score was driven by positive achievements across several strategic indicators. The BNPP successfully obtained a 100 per cent score from the Audit Board of Indonesia (BPK), a Public Satisfaction Survey score of 91.69, a Legal Reform Index of 99.50, and a Development Planning Index of 98.36. Additionally, the follow-up on BPK audit recommendations at 81.65 per cent and the Integrity Assessment Survey at 81.03 per cent contributed to the improvement of the agency’s performance.
In terms of Integrity Zone development, the BNPP also achieved the Corruption-Free Area (WBK) predicate at the Entikong and Motamasin Integrated Border Posts (PLBN). These achievements were supported by the implementation of Thematic Bureaucratic Reform, which focuses on national development priorities. Throughout 2025, the BNPP supported thematic reforms through efforts contributing to poverty alleviation, investment enhancement, accelerated downstreaming, food security strengthening, and improving the quality and access to healthcare and education, particularly in border areas.
“Bureaucratic reform is not just about improving the internal processes of an organisation, but also about how the bureaucracy can deliver a real impact on society. Therefore, various programmes run by the BNPP are continuously directed towards supporting the welfare of border communities and accelerating the development of national border regions,” he added.
Despite the significant increase, the evaluation results included several notes for future improvement. Areas requiring further strengthening include the Government Internal Control System (SPIP), the enhancement of public complaint management through SP4N-LAPOR!, the strengthening of goods and services procurement governance, and the improvement of sectoral statistics quality. In response, the BNPP reaffirmed its commitment to following up on all recommendations provided by the Ministry of PANRB as part of its continuous improvement efforts.