Blue Bird responds

Blue Bird responds

Blue Bird would like to thank Andri N. De Feraudy, for the
letter to The Jakarta Post, Jan. 9, 1995, concerning a complaint
of the unavailability of a Blue Bird taxi at a certain time, then
being offered a Silver Bird as an alternative. Blue Bird always
believes that we learn better by listening to our customers.

In this opportunity, we, Blue Bird, would like to apologize
for the misunderstanding. It was not our attention to force our
customers to use Silver Bird.

Our philosophy is "to continuously achieve customer
satisfaction," therefore we always try not to reject any customer
if we possibly can. But it is also against our philosophy to
accept an order without being able to serve. As a result of that,
we always try our best to satisfy our customers' transportation
need, which is, reaching their destination in safety and comfort.

One way to do that is to try, in any way, to offer an
alternative, that is only if the first choice is unavailable.
This program does not only work for customers who order Blue Bird
taxis, but also for Silver Birds. So, if one day you call up our
reservations wanting to order a Silver Bird and it is
unavailable, we will offer you a Blue Bird taxi, or other
services that are available at that particular time, to show our
good intention to help customers in satisfying their
transportation need.

Thank you again for the attention. We wish to eliminate any
further misunderstanding about this matter.

BAMBANG WINTOLO

Operation Manager

Blue Bird Group

Jakarta