Blue Bird responds

Blue Bird responds

Blue Bird would like to thank Andri N. De Feraudy, for the letter to The Jakarta Post, Jan. 9, 1995, concerning a complaint of the unavailability of a Blue Bird taxi at a certain time, then being offered a Silver Bird as an alternative. Blue Bird always believes that we learn better by listening to our customers.

In this opportunity, we, Blue Bird, would like to apologize for the misunderstanding. It was not our attention to force our customers to use Silver Bird.

Our philosophy is "to continuously achieve customer satisfaction," therefore we always try not to reject any customer if we possibly can. But it is also against our philosophy to accept an order without being able to serve. As a result of that, we always try our best to satisfy our customers' transportation need, which is, reaching their destination in safety and comfort.

One way to do that is to try, in any way, to offer an alternative, that is only if the first choice is unavailable. This program does not only work for customers who order Blue Bird taxis, but also for Silver Birds. So, if one day you call up our reservations wanting to order a Silver Bird and it is unavailable, we will offer you a Blue Bird taxi, or other services that are available at that particular time, to show our good intention to help customers in satisfying their transportation need.

Thank you again for the attention. We wish to eliminate any further misunderstanding about this matter.

BAMBANG WINTOLO

Operation Manager

Blue Bird Group

Jakarta