Belated telegrams

Belated telegrams

From Neraca

In January 1996 I sent a telegram to my parents in Tanjung Pandan in southern Sumatra. The telegram was addressed to Pelataran Timah A. 18, Damar. Surprisingly the telegram took four days to arrive, which was useless. It was important that my message reach my parents much earlier. It seems that the telegram service nowadays is no longer regarded a express service.

The situation was even worse three days after the Idul Fitri holiday when telkom kiosks (wartel) did not accept telegram orders because the lines were overcrowded.

Telkom should take responsibility for delays in telegram deliveries and explain why such delays occur. Telkom employees should have more concern about the need to better serve the public. Lack of public transportation to reach certain locations is surely no excuse for such negligence.

RISWATI

Address known to editor