BCA ATMs

BCA ATMs

Having recently experienced a similar case of Erratic BCA ATMs
(The Jakarta Post, Nov. 9), I was interested to read Mrs.
Susmumfaatiningsih's letter on this same subject.

On the evening of Aug. 20, I made a single withdrawal of Rp
500,000 from a BCA ATM situated in the lobby of the World Trade
Center. However, having completed my transaction, I was surprised
to discover that my remaining account balance was less than I
expected.

Upon checking with BCA the following day, I was informed that
their records showed that I had completed two withdrawals of Rp
500,000 -- supposedly within a minute of each other -- not one.

Eager to clarify this obvious discrepancy, I arranged a
meeting with BCA's customer service manager, only to be informed
that their ATM system was completely "infallible," that a
discrepancy of this nature was absolutely "unprecedented," and
that clearly, I had been "mistaken". What could I say in
response? Where was my evidence to the contrary?

The manager did, however, promise faithfully that he would
look into this matter further and advise me of his findings.
Needless to say, I have heard nothing since.

I. INGRAM

Jakarta