Bank service

Bank service

I have been a Bank Korea Commercial Surya customer since they
began operations in the Jakarta Stock Exchange building.

This worked well until I found that they had made a mistake in
withdrawing money from my U.S. dollar account with a signature
that I had canceled three weeks before the transaction was
carried out. It was a big mistake. The bank should be responsible
for this loss. They must always check the signature before a
withdrawal.

I was quite upset when I received a call from customer
services, Ms. Theresia, informing me about this matter. I blamed
her directly for being careless and also planned to talk to the
head teller, Ms. Santi.

Since Theresia admitted her mistake and apologized in a polite
and professional way, I finally forgave her. But I still wanted
to ask the teller in charge how she could let such a mistake
happen, as I knew that she was quite a smart and responsible
officer. I admit that we exchanged angry words.

Upon reporting the matter to the general manager, he
apologized but, up to date, he has not said a word about the loss
they caused me.

I hope I can expect improved services from the bank in future.

PRISCILLA CHOI

Jakarta