Bank Mandiri Launches Livin’ Call, Customers Can Contact Call Centre for Free 24/7
PT Bank Mandiri (Persero) Tbk has launched a toll-free call centre access in the Livin’ by Mandiri app. This access can be used by customers through the Livin’ Call feature.
Bank Mandiri’s Operations Director, Timothy Utama, stated that this access can be utilised by customers needing information or assistance related to Bank Mandiri’s banking services.
The service is available 24 hours a day, seven days a week, thereby supporting customers’ needs in various situations.
The Livin’ Call feature can also be accessed from overseas without international direct connection (SLI) charges. This allows customers to remain connected to the bank without additional costs while abroad.
The Livin’ Call feature can be accessed by customers before logging into the Livin’ by Mandiri app via the Livin’ Call by Mandiri Toll-Free button in the top right corner.
Additionally, the service can be accessed by opening the Livin’ by Mandiri app, then selecting the See All menu in the Favourite Transactions section and pressing the Livin’ Call feature.
Once connected to the feature, customers can choose Indonesian or English language, as well as the type of service needed, and will then be directly connected to a Bank Mandiri call centre agent.
“This service provides a flexible banking experience with access to various channels oriented towards service excellence,” he said.
Timothy explained that the Livin’ Call feature is part of the company’s efforts to strengthen end-to-end customer service quality through an integrated single platform.
This initiative is carried out through the development of an integrated platform that facilitates access to services in one channel.
From a technological perspective, this feature has been updated with the integration of artificial intelligence (AI) capabilities and introduces straight-through verification to strengthen secure services for customers, as well as providing more comprehensive and complete services.
This optimisation delivers instant services, optimal response times, reliable accessibility, and solutions that address customer needs.
He revealed that the Livin’ by Mandiri app has become the main channel for customers in the company’s service ecosystem.
Recorded from the beginning of the year until February 2026, there have been more than 738.7 million transactions through this app, representing approximately 28% annual growth.
“With the digital service ecosystem that we continue to strengthen, Bank Mandiri aims to ensure that the customer experience becomes increasingly efficient and relevant to the increasingly dynamic transaction needs,” he added.