PT Bank Mandiri (Persero) Tbk has launched a toll-free call centre\naccess in the Livin\u2019 by Mandiri app. This access can be used by\ncustomers through the Livin\u2019 Call feature.<\/p>\n
Bank Mandiri\u2019s Operations Director, Timothy Utama, stated that this\naccess can be utilised by customers needing information or assistance\nrelated to Bank Mandiri\u2019s banking services.<\/p>\n
The service is available 24 hours a day, seven days a week, thereby\nsupporting customers\u2019 needs in various situations.<\/p>\n
The Livin\u2019 Call feature can also be accessed from overseas without\ninternational direct connection (SLI) charges. This allows customers to\nremain connected to the bank without additional costs while abroad.<\/p>\n
The Livin\u2019 Call feature can be accessed by customers before logging\ninto the Livin\u2019 by Mandiri app via the Livin\u2019 Call by Mandiri Toll-Free\nbutton in the top right corner.<\/p>\n
Additionally, the service can be accessed by opening the Livin\u2019 by\nMandiri app, then selecting the See All menu in the Favourite\nTransactions section and pressing the Livin\u2019 Call feature.<\/p>\n
Once connected to the feature, customers can choose Indonesian or\nEnglish language, as well as the type of service needed, and will then\nbe directly connected to a Bank Mandiri call centre agent.<\/p>\n
\u201cThis service provides a flexible banking experience with access to\nvarious channels oriented towards service excellence,\u201d he said.<\/p>\n
Timothy explained that the Livin\u2019 Call feature is part of the\ncompany\u2019s efforts to strengthen end-to-end customer service quality\nthrough an integrated single platform.<\/p>\n
This initiative is carried out through the development of an\nintegrated platform that facilitates access to services in one\nchannel.<\/p>\n
From a technological perspective, this feature has been updated with\nthe integration of artificial intelligence (AI) capabilities and\nintroduces straight-through verification to strengthen secure services\nfor customers, as well as providing more comprehensive and complete\nservices.<\/p>\n
This optimisation delivers instant services, optimal response times,\nreliable accessibility, and solutions that address customer needs.<\/p>\n
He revealed that the Livin\u2019 by Mandiri app has become the main\nchannel for customers in the company\u2019s service ecosystem.<\/p>\n
Recorded from the beginning of the year until February 2026, there\nhave been more than 738.7 million transactions through this app,\nrepresenting approximately 28% annual growth.<\/p>\n
\u201cWith the digital service ecosystem that we continue to strengthen,\nBank Mandiri aims to ensure that the customer experience becomes\nincreasingly efficient and relevant to the increasingly dynamic\ntransaction needs,\u201d he added.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bank-mandiri-launches-livin-call-customers-can-contact-call-centre-for-free-24-7-1775116259", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }