Attention Telkom

Attention Telkom

From Bisnis Indonesia

Thousands of complaints may have been made to PT Telkom. And I have the impression that this company still cannot reduce the number of public complaints. The "Customers are Kings" slogan seems to be of little meaning to PT Telkom.

On Jan. 28, 1995 I received a letter from Telkom Office in East Jakarta dated Jan. 23, 1995 signed by Head of the Office Endang Rachmat.

The letter states that the December bill of Rp 113,000 for telephone No 4713737 plus Rp 7000 VAT has not been paid. The letter informs me that the telephone has been partly disconnected, meaning that I can receive calls but cannot call out. The letter further says that if by the end of January the bill is not paid the telephone will be removed. Installment of a new telephone will cost Rp 700,000 (Yes, monopoly business can do arbitrary things).

In fact, I paid the December bill of Rp 113,000 during the designated days, between Jan. 3 and 29, 1995 (receipt number 12186076). This indicates that Telkom is not very professional. This sort of misfortune befalls not just myself but thousands of other customers. How then can this company go international? I hope the Telkom management makes a sweeping operation to improve the system so as not to cause any losses on the part of average people, including pensioners. People will be proud of Telkom if it does its job well.

RIZAL ZULKARNAIN

Jakarta